Terms of use

The electronic store ellycases.com is a virtual information resource on the Internet for the sale and delivery of the goods published therein, which carries out its activities in accordance with the current legislation of the Republic of Bulgaria.

It is considered that by visiting the electronic store and using the services provided, the customers accept the terms of use.

The electronic store has the right to change at any time the prices, terms and conditions concerning the execution of orders and the use of the site. The customer owes the prices and is obliged to comply with the conditions that were current at the time of placing the order or using the site. All changes are within the framework of the currently applicable legislation of the Republic of Bulgaria.

The products offered in the electronic store are updated based on availability, but it is possible that some model, size or color may not be available. In the event of a lack of stock of the requested goods ellycases.com, within one business day after receiving the purchase application, the electronic store notifies the Customer of its exhaustion by sending a message to the e-mail address specified by the Customer or to the specified phone number.

It is assumed that the email address specified by the customer during registration is up-to-date and is checked regularly. By sending information to him, it is considered that the customer is officially informed of its content.

If an incorrect or incorrect address, contact person and/or telephone number is specified when submitting the order, ellycases.com, making it impossible to identify the customer or deliver the order, releases the merchant from any liability in connection with the execution of the order.

Protection of information and personal data provided by customers

Customers order goods and provide information necessary for the execution of their order voluntarily. The information provided is used solely and exclusively for the purpose of serving the customer. The information provided by customers is not provided to third parties, with the exception of partner companies (courier services, etc.), directly involved in the stages of the process of serving and fulfilling customer orders.

The online store takes all necessary measures to protect the stored information provided by customers, but is not responsible if third parties obtain it as a result of an unlawful breach of the site's system.

Subject to applicable law and the clauses of these General Terms and Conditions, ellycases.com may use the Customer's personal data solely for the purposes provided for in the contract.

ellycases.com has the right to use the information under item 1 to offer goods and/or services to the Customer, for promotions, sending congratulations, organizing raffles, inquiries, for statistical and any other lawful purposes, except in the case of an explicit disagreement expressed by the Customer, sent by e-mail via the "Contact" section of the ellycases.com website.

The purposes described above for which the data may be used are not exhaustively listed and do not give rise to obligations for ellycases.com. Any other purposes for which the data are used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.

Disclosure of information

ellycases.com undertakes not to disclose any personal data about the Client to third parties - state authorities, commercial companies, individuals and others, except in cases where:

it has received the express written consent of the Client; the information is requested by state authorities or officials who, according to the current legislation, are authorized to request and collect such information;

ellycases.com is obliged to provide the information by virtue of the law.

Rights and obligations of the parties

ellycases.com undertakes:

to transfer to the Client the ownership of the goods requested for purchase by him/herto deliver the goods requested for purchase on timeto exercise due care in fulfilling its obligationsbefore sending each item, to check its quality and technical condition (if possible, without violating the integrity of the packaging). We guarantee that all products are factory new (unused!) and sealed by the manufacturer.

The Client undertakes:

to indicate an accurate and valid telephone number, delivery address and e-mail address; to pay the price of the goods; to pay the delivery costs, if any; to provide access and the possibility of receiving the goods; to receive the item.

The goods requested for purchase are delivered to the delivery address specified by the Client within 3 working days. The goods are delivered appropriately packaged according to their type and the delivery transport.

The Company is not responsible for inaccurate performance of a concluded contract for the purchase of goods from the online store in the event that the User has provided outdated, incorrect, incomplete or inaccurate data.

Upon delivery of the goods, the Customer or a third party recipient signs the accompanying documents. A third party is considered to be anyone who is not the holder of the application, but accepts the goods for delivery to the address specified by the customer.

In the event of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the Customer is liable to pay the costs of delivery and return of the goods. In this case, the Customer is obliged to compensate ellycases.com for all damages and lost profits, including any other costs other than the costs of delivery and return of the goods, incurred as a result of the refusal.

In the event that the Customer is not found within the delivery period at the specified address or access and conditions for delivery of the goods are not provided within this period, ellycases.com is released from its obligation to deliver the goods requested for purchase. The Customer may confirm his desire to receive the goods even after the expiry of the delivery period in which he was not found at the address, by assuming all delivery costs. In this case, a new delivery period shall start from the moment of confirmation under the previous sentence.

The Customer has the right to cancel the order / cancel the concluded online sales contract / within 14 days from the date on which it was made.

Returning the goods means that the Customer exercises his right to cancel the concluded online sales contract.

Conditions for exercising the Customer's right to cancel the concluded online sales contract:

- The cancellation must be made within 14 (fourteen) days from the day of delivery of the goods.

- The Customer is obliged to inform the Company of his intention to cancel the contract by returning the purchased goods, stating his decision in writing.

For this purpose, the Customer should use a written Notice of Cancellation, which is sent to the Company together with the returned goods within the period specified above.

- The goods must be returned to the Company in the condition in which they were delivered to the Client or to a person indicated by the latter; The Client is responsible for returning the goods in the specified condition.

Goods returned within the above-mentioned period are accepted only if the following conditions are simultaneously met:

the goods are in their original packaging;

the goods are not used, stained or damaged;

the goods receipt with which the goods were received is attached;

- The costs of returning the goods are at the expense of the Client - in accordance with Art. 47, para. 1, item 9 of the Consumer Protection Act; exception: The Client does not pay the costs of returning the goods in cases of obvious defects of the goods found and confirmed by the Company.

- Refund of the amount is made within fourteen days of receipt of the Goods at the company's address.

The risk of loss or damage to the goods passes to the Customer at the moment when he or a third party (recipient of the goods) indicated by him, other than the courier, accepts the goods.

The online store reserves the right to refuse returns requested or sent outside the fixed period or of products that are not in the condition in which they were received.

For issues not settled in these General Terms and Conditions, the provisions of the legislation in force in the Republic of Bulgaria shall apply, including the Consumer Protection Act.

Liability

ellycases.com is not liable for failure to fulfill its obligations under this contract in the event of circumstances that ellycases.com did not foresee and was not obliged to foresee - including, but not limited to, cases of force majeure, random events beyond its control, problems in the global Internet network and in the provision of services beyond the control of ellycases.com

Arbitration

All disputes between the parties shall be resolved in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes arising from the contract between the parties or relating to it, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to newly emerged circumstances, will be resolved by the competent court at the place of registration of ellycases.com, in accordance with Bulgarian law.

All materials in the online store are the property of ellycases.com and may be used for the purposes for which they were provided and may not be used for commercial purposes outside the site.

The protection of personal data and the protection of the personal and financial information of our customers is of particular importance to us. Therefore, we process your information exclusively on the basis of applicable legislation, specifically the General Regulation 2016/670 (better known as GDPR), the Personal Data Protection Act (PDPA) and the Electronic Commerce Act (ZET). Please review this declaration in which we inform you about the most important aspects of the processing of your data by ellycases.com, (hereinafter We or the Company). In this declaration we inform you about the most important aspects of the processing of your data on our website. With it, we also inform you about the terms and legal grounds for collecting, processing, storing, using, destroying and protecting your personal information, unless you give us your explicit consent to do so.

What happens to your data after you contact us?

When you write to us via the form on our website or send us an email, we store your data for the period necessary to process your request, as well as to answer your follow-up questions. We will not share this information with third parties without your express consent!

Storage of your data

Please note that in order to facilitate the ordering and purchasing process, as well as the subsequent execution of the contract with you, we store your IP address, as well as your name, address, email address and details of the payment method you use, such as your credit card number.

We need the data you provide to fulfill our pre-contractual or contractual obligations towards you. We do not provide this data to third parties, with the exception of

– the payment service provider (bank, PayPal, ePay) processing the payment,

– the courier company with which we deliver the purchase to you.

In the event of an unfinished order, we will keep the data entered for 30 days and reserve the right to periodically inform you about its status and your options as a result. In the event of a completed order and a contract executed by us, on the basis of Art. 6, para. 1, letters (a) and (b) of the GDPR, we will store all data on the legal relationship until the expiry of the 10-year period provided for in Art. 12 of the Accounting Act (Accounting Act).

Your rights

You have the right to access your data that we process, as well as the right to rectification, erasure (right to be forgotten), restriction of processing, data portability, withdrawal of consent and objection.

If you believe that our processing of your data violates the provisions on personal data protection or if you believe that your rights under these provisions have been violated in any way, you can contact the competent administrative authority. In Bulgaria, this is the Personal Data Protection Commission.

ellycases.com contact details: ellyvision.shop@gmail.com +359879976226,